Warranty

Last updated: August 2026

What Is Covered

• Manufacturing defects in materials or workmanship of the main machine for a period of 3 years from the date of delivery.
• Replacement parts and labor needed to repair a covered defect.
• Free technical support and remote troubleshooting during the warranty period.

What Is Not Covered

• Consumable and wearing parts (such as handpieces, applicators, filters, and tips) that wear out through normal use.
• Damage caused by misuse, improper installation, unauthorized modification, or repairs by unqualified personnel.
• Damage caused by accidents, power surges, or operating the equipment outside its specified power and environmental conditions.
• Equipment purchased from unauthorized resellers, or cosmetic deterioration.

How to Make a Claim

1. Contact us at info@kolifu.com or via WhatsApp with your order number and machine serial number.
2. Describe the issue and, where possible, share a short video or photo so our engineers can diagnose it.
3. Our team will provide a remote fix, or arrange repair or replacement in accordance with the warranty terms.

Warranty Terms

• The warranty period begins on the delivery date stated in your order documents.
• Repaired or replaced units carry the remainder of the original warranty period.
• Freight for warranty repairs is shared as agreed in your quotation or Proforma Invoice.
• This warranty does not affect any legal rights you may have under applicable consumer protection laws.

Training and Support

Every KOLIFU machine includes free operation training. If you have questions about using your equipment, contact our support team at info@kolifu.com — we are happy to help.