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Return&Refund
Return&Refund
Refund & Return Policy
Customers must notify KOLIFU within 30 days of equipment/parts malfunction and obtain authorization before shipping the equipment back for any repair or replacement. KOLIFU will not accept returned units without prior written authorization from a Customer Service representative.
Items must be in brand-new, unused condition and returned in the original packaging. We highly recommend keeping the product’s packaging for 30 days after receipt. If the device is returned in an unclean condition, a cleaning fee may be charged based on the extent of cleaning required to restore it to its original state.
Equipment is not eligible for refunds after 30 days from the delivery date. Equipment that is outside the 30-day guarantee and/or not returned in the original packaging will not be considered for a refund.
To initiate a return for eligible equipment, it is mandatory to complete the KOLIFU Training and Certification Course with a certified KOLIFU Educator. Only upon fulfilling this condition will return requests be processed.
Products purchased through third-party financing or in-house financing are not eligible for return or refund.
Items returned within the first 30 days without the original packaging or in used/not sellable condition are subject to a 30% restocking fee. KOLIFU reserves the right to refuse any returns depending on the condition of the returned item.
Return shipping costs are the customer’s responsibility and are non-refundable.
Handheld devices, accessories, furniture, and skincare products are non-refundable. If the item(s) arrives damaged, please contact KOLIFU within 30 days.
All gifted, complimentary, or gratis items must be returned along with the main unit. If the gifted items are not returned, the full cost of the item will be deducted from the refund (if eligible).
Customers are responsible for properly packaging products for return to the KOLIFU facility to avoid any possible damage during shipping transit. Any damage resulting from inappropriate packaging or insufficient protection inside the shipped box is the customer’s responsibility. Each accessory must be packed individually and carefully protected with bubble wrap, styrofoam, or similar material, and any screen on the unit must also be carefully covered during transportation. Items returned must be tightly secured inside the package with accessories safely protected to avoid damage due to shifting during transportation.
Custom products are final sale and are not eligible for returns, exchanges, changes, or alterations.
Refunds are contingent upon the condition of the equipment, packaging, date of purchase, and must be pre-authorized. If a refund is granted, it will be issued within 90 days.
Any order cancellation must be requested to KOLIFU within 24 hours of placing the order.
Refunds are only issued for the cost of the equipment/products. All shipping and handling fees are non-refundable.
Please note:
All purchases with terms of in-house financing or third party financing are not eligible for return or refund.
Disclaimer
All products on the KOLIFU website (insert actual website URL here) are intended for cosmetic use only.
All products on the KOLIFU website are not intended to treat or diagnose any medical conditions.
In rare cases, there may be a slight variation in appearance between equipment listed on the KOLIFU website and equipment shipped to consumers. This is due to occasional minor design changes by the manufacturer and does not affect the function(s) or quality of the equipment.
The information on the KOLIFU website or any advice given by any KOLIFU consultant or educator is not intended for the diagnosis or treatment of medical conditions and should not be used as a substitute for professional medical advice. Use at your own risk.
